Frequently Asked Questions About Oak Brook

Community Contacts

Oak Brook is professionally managed by Goodwin & Company. Should you have any HOA related questions, please don’t hesitate to contact our management team via one of the following methods:

Customer Service Team: For Login Credentials, Account #, Account Balance, Payment Questions, Update Contact Information Available Monday-Friday, 8:30 AM-5:30 PM. 855-289-6007 or info@goodwintx.com. Live Chat is also available on Goodwin’s website at www.goodwintx.com.

Compliance Support: Covenant violation related inquiries can be directed to compliance@goodwintx.com.

Alice English, Community Manager: By phone at (512) 502-7518 or via email at OBOmanager@goodwintx.com.

Amenity Access: Requests or questions related to access devices for the amenity center should be addressed to amenityaccess@goodwintx.com or 512-852-7980.

TownSq App: Submit a request via our web and mobile application (owner portal).

Community website: https://www.oakbrookroundrock.com

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please click the link (within the Menu items on Main Page) titled "Request Architectural Approval" and submit the Online Request Form that it takes you to. Please do not open a request within TownSq owner portal as this is not the correct method for submitting exterior modification requests that need to be reviewed by the ACC prior to altering the exterior appearance or materials, per governing documents. Status update letters will be emailed to the owner (please include a good email address within that field of the Online Request Form) to let them know when the app is received, if additional information needs to be provided (via uploading supporting documents/photos/additional notes directly to existing app using the blue link provided within the status update letters for that project) and/or when a decision has been made. Shortcut link that takes you to required Online Request Form: Williamson County Oak Brook | TownSq Community App | Request Architectural Approval

What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Architectural Control Committee (ACC). This committee is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.

What is the status of my application?

If you have not heard from the Community Manager or Architectural Review Committee within 30 days from the date of submission, please submit a request via TownSq or email your Community Manager at OBOmanager@goodwintx.com.

Board Meetings

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq and under the community events tab on oakbrookroundrock.com. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted on the community website at https://www.oakbrookroundrock.com/association-documents.

Common Areas

How do I request an access device for the pool?

Click here to request your access device or email amenityaccess@goodwintx.com to report an issue or request a new pool access device or sports court key.

What does the Association maintain and what am I responsible for maintaining?

The homeowner is responsible for all contents contained within their lot. The association is primarily responsible for all common area maintenance and amenities.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key.

Compliance

I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.

I need to report a compliance issue. How do I submit this report?

Please submit a request via TownSq and include a picture and as much detail as possible where applicable. Requests submitted via TownSq are only visible by members of management and the Board of Directors.

When does the compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions (CCRs) can be found on the community’s website by visiting https://www.oakbrookroundrock.com/association-documents.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on our community’s website by visiting https://www.oakbrookroundrock.com/association-documents

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

AOBO – Williamson County Oak Brook

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (AOBO) in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your Property Code is AOBO

What is the Management ID?

6587

When is my assessment due?

Assessments are due at the beginning of each month.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto-draft?

To update existing Western Alliance recurring payments, click here.

*Western Alliance charges a processing fee of $1.95 for each one-time e-check payment.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up to date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with neighbors, community managers, and board members

Manage your account and pay online

Get up-to-date community news and events

Request and review status of service inquiries

Participate in community polls

Access community forms and documents

And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up

Enter your Account Number and Zip code (Physical property address)

Provide your email address and create a password

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.

Check Out Our Official Community Website

Keep up to date on everything going on at Oak Brook via our community website at oakbrookroundrock.com.